OUTLET TOPUP/RELOAD
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1. What is REDtone Mobile?
REDtone Mobile is a new Mobile Serviceprovided by REDtone in collaboration with Celcom network infrastructure. REDtone will come out with its own SIM and perform the front line working part as below:
- Sales and Marketing Channel
- Application
- Content Management
- Customer Service
- Billing Service
2. Introducing REDtone Mobile Secure Post-Paid (RT38D)
Prepaid VS Postpaid
Why consumer choose prepaid?
•Better control of mobile usage
•Flexible payment method
•Easy monitoring
Disadvantage: Higher call rates compared to postpaid
Why consumer choose Postpaid?
•Lower rates and variety of plans
•Itemized billing
Disadvantage: possibility of over-use due to lack of call charges monitoring.
Great Solution offer by REDtone Mobile
REDtone Secure Postpaid is a ‘Hybrid’ Business Plan that combines the best of both worlds to help you:
•Control your mobile usage wisely
•Enjoy lower rates as compared to prepaid charges
•Flexible payment method (Payment Voucher , E-pay, SMS e-Account)
•Enjoy the lowest monthly usage commitment
•Get access to you online itemized bill anytime
3. REDtone Mobile Secure Post-Paid (RT38D)Payment/Reload Options & Methods
REDtone Mobile Payment Options:
Option 1: Payment Voucher
Reload Methods via SMS & Interactive Voice Response (IVR)
*Coupon RM20 or RM40
Option 2: Payment Voucher Through E-pay
Reload Methods via SMS & Interactive Voice Response (IVR)
Option 3: Auto Payment through Credit Card
Step 1: Fill in a Credit Card Auto reload form
Note: Only applicable to Visa & Mastercard
Step 2: Fax in to our customer care 03-80732198
Option 4: Payment via REDtone E- Account(SMS)
Step 1: Purchase E-Account from REDtone
Step 2: Send SMS ‘ MSP<>RM50<>013338xxxx<>Pin Number’
Note: Only for E-Account Holder only
Step 3: Send to 019-2769433
4. REDtone Mobile Secure Post-Paid (RT38D)
Line Suspension Condition:
1.If customer did not pay for the commitment fees of RM39.90 (RM38+5%) every month. Customer line will be suspended on every 4th of a new calendar month.
2.If customer line suspended, customer cannot receive incoming call and make outgoing call.
3.RM10 charge will be impose, if customer reconnect from suspension
5. REDtone Mobile Secure Post-Paid (RT38D)Online Itemized billing
Online Itemized billing
Step 1: go to www.redtonemobile.com
Step 2: Click on ‘Account Login’
Step 3: Key in your mobile number & Password
Note: kindly contact customer care to obtain you default password .
Customer Care Hotline: 1909 (Call from REDtone mobile )
1800-87-7790 (call from fixed line)
Hubungi Saya
JAMIL KHIR BIN AHMAD
013-214 9395
redtone001@gmail.com
Agent Di Kehendaki
